This privacy policy explains what happens to any personal data that you provide to us, or that we collect from you. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

When you supply any personal information to us, we have legal obligations under the UK General Data Protection Regulation and the Data Protection Act 2018 in the way we deal with that information.

What information we collect

In general you can visit this site without telling us information about yourself. When you donate, register online, contact us, or interact with us in any other way, we may receive personal information about you, such as your name, email address, postal address and telephone number. Card payments are taken by our payment provider on its own secure pages; we never see or store your card details.

In certain instances we rely on legitimate interest, for example to respond when you request something from us. In most instances we rely on your consent, for example to send you email updates. You can withdraw consent at any time.

How information is used

• To give you the information, support, services, or products you ask for.
• For internal administrative purposes, such as our accounting and records, and to let you know about changes to our services or policies.
• To look into and respond to complaints, legal claims or other issues.
• To claim Gift Aid on your donations if you opt in.
• To send you communications about our work and how you can help, if you have asked for them. You can stop these at any time by emailing info@lovemercyandhope.com or using the unsubscribe link in any email.

Who information is shared with

We will never share, sell or swap your details with any third parties for the purposes of their own marketing. We may disclose your personal information to suppliers or service providers only to provide the products or services you have requested (for example our payment provider and our email service), and where we are under a duty to disclose it to comply with a legal obligation.

Cookies

This website sets only the cookies it needs to work, such as keeping you signed in if you edit the site. We do not use advertising or tracking cookies. Our payment provider may set its own cookies on its pages.

If you are under 16

If you are aged 16 or under, you must get your parent or guardian's permission before you provide any personal information on the website.

Your rights

You have the right to request a copy of the personal information we hold about you, to have any inaccuracies corrected, to ask us to erase it, to restrict or object to our processing of it, and to withdraw consent. Please address requests to info@lovemercyandhope.com. We may ask you to prove your identity first.

Changes to this policy

We may change our privacy policy from time to time, so please check back periodically.